The Surface Laptop 3 and its intolerable issues. I just insert the product key for windows 10 in my laptop and all I can see now is a black screen with the white arrow (that I can move). Generally, black screen in Windows 10 results from computer hardware or system. Screen looking blank dark only: I cannot see anything except just a blank blue screen Hi Ivan, I've had that same issue with my Surface Pro RT tablet. But once a month, it suddenly stops working.
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